Our Story

Me & Kyra

About KarnieRaw

Karnieraw offers a wide selection range of high quality, convenient, premium raw dog food as well as raw cat food –  for all types of pet owners in both Witney and throughout England.

 

Hi there! I’m Anthony and the founder of KarnieRaw (Yup, That’s me at the top with my girl, Kyra).

I started working on this venture back in June 2018, as I had finally had enough of poor service when it came to my girl’s food.
I’m sure some of you’ve experienced it – lack of stock (and no way to pre-order or get due dates), having to call in for orders or email over what you want, etc.

The one thing that made me change my mind was during a normal weekend. I thought there was plenty of frozen raw dog food until I opened the freezer. To my surprise, there was not even a bit left.
I guess sometimes life could be quite hectic to remember how much food left for my dog.
So, in a panic, I went online to my usual supplier and checked when they could deliver.
Not for just over a week as the delivery was yesterday.

Then, I rang them for an urgent request. Nope! There was nothing they could do to help.

I ended up going somewhere else and I just couldn’t help but think, “I’m a regular customer, why am I doing all the leg work here?”.
This wasn’t the only factor, but it certainly tipped me over the edge in terms of making up my mind.

For a long time, I had spent countless hours talking ‘dog food’ with other owners and breeders, and I kept hearing the same complaints:
“This place X is cheap but not great in getting back to you,” or,
“Don’t order from them if you need it urgently!”

So, with all that whirling around my brain, I made the decision to start looking into providing a far more reliable and customer-friendly outlet for raw dog food.

After several months of planning, I decided to make the jump. This decision certainly wasn’t for the faint-hearted.

Let me assure you! Cutting a long and dull story short, here we are all open for business and I couldn’t be more proud of everything that’s been achieved.

During the planning, I was sure of only 2 things:
1) Ensure that customers have an amazing experience – that is easy, convenient and personal.
2) Only stock products that hold true to the B.A.R.F (biologically appropriate raw food) diet.

It certainly wasn’t easily to hold true to both of these company mottos.
It’s taken a lot of tinkering and trial and error.
Regardless of the effort it took that was that I wanted as I knew that is what my customers want –
rewarding loyal customers and their pets, not just newbies.

Here at KarnieRaw, we are 100% focused on delivering an amazing personal experience to our customers, both on and offline.

That much I personally guarantee – mainly because it’s me leading the way 🙂

So far during set-up, we’ve had great feedback and added many new product lines as well as features. So, please keep that coming.
If you have any questions or want to send some feedback, then please visit the Contact Us page and let us know!

 

With waggy tails

Anthony & Kyra